Scrum Master

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.

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The Scrum Master is a servant leader and agile coach responsible for enabling one or more delivery teams to operate at their best. This role owns the full agile ceremony lifecycle, coaches the team on Scrum and agile principles, proactively removes impediments, and fosters the clarity, trust, safety, and focus needed for high-performing delivery. The Scrum Master champions continuous improvement and serves as the bridge between delivery execution and broader organizational agile health.

Position Location:

Remote (US)

Reports To:

Senior Scrum Master of Agile Delivery Manager

• 2+ years of Scrum Master or agile facilitation experience with a delivery team.
• Certified Scrum Master (CSM) or equivalent certification.
• Demonstrated ability to coach teams on Scrum principles and agile values.
• Experience independently facilitating retrospectives, sprint planning, sprint reviews, and daily standups.
• Proficiency with Jira, Confluence, or equivalent agile tools.
• Strong interpersonal, facilitation, and communication skills.
• Ability to independently support one to two teams of moderate complexity through full sprint cycles.
• Ability to influence team behavior and culture without positional authority.

• CSP-SM, SAFe Scrum Master (SSM), or PSM II certification preferred.
• Experience working on customer-facing SaaS or platform delivery teams preferred.
• Familiarity with retail technology, POS systems, or loyalty platforms preferred.
• Background in agile coaching, lean practices, or continuous delivery preferred.
• Experience managing cross-team dependencies and collaborating with Product Delivery Leads (PDLs), Delivery Managers (DMs), and delivery partners.

• Independently own and facilitate all Scrum ceremonies, including standups, sprint planning, sprint reviews, and retrospectives.
• Design and evolve ceremony formats to match team maturity and context.
• Ensure ceremonies are productive, time-boxed, inclusive, and outcome-oriented.
• Drive retrospective action items to completion and measure improvement over time.

• Proactively identify, log, and drive impediments to resolution, including impediments owned outside the team.
• Escalate blockers appropriately and urgently when resolution requires organizational support.
• Create the conditions for the team to maintain focus and a sustainable delivery pace.
• Manage dependencies across the internal team and delivery partners.

• Coach the team on Scrum values, principles, and practices, tailoring the approach to team maturity and context.
• Foster a team culture of psychological safety, transparency, and continuous improvement.
• Help the team internalize agile values rather than simply follow agile processes.
• Support PDLs and DMs in applying agile practices effectively within the team context.
• Provide informal coaching to Associate Scrum Masters when opportunities arise and contribute improvement ideas across the Scrum Master team.

• Own team-level agile health metrics, including velocity, sprint goal achievement, cycle time, and predictability.
• Create transparency through well-maintained team boards, sprint reports, and delivery dashboards.
• Proactively surface delivery risks and team health concerns to leadership.
• Drive data-informed retrospectives and sprint-over-sprint improvement.

• Communicate team progress, delivery health, and impediments clearly to Delivery Managers and stakeholders.
• Collaborate with PDLs on backlog readiness, refinement quality, and sprint readiness.
• Coordinate with other Scrum Masters and Delivery Managers on cross-team…