IT Operations Analyst IV

Work Location:

Charlotte, North Carolina, United States of America

Hours:

40

Pay Details:$29.75 - $44.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

The IT Operations Analyst IV provides a broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support activities to enable technology for own area of specialization.

Depth & Scope:

Performs work on all aspects of the application/system support

Provides effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; performs controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction

Acts as a reference for team members or clients

Applications/systems are moderate to highly complex and performed under minimal management supervision

Ensures timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicates project status and provides timely escalation of issues to ensure project objectives are met Actively involved in resolving client applications issues

Supports the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders.

Develops, installs and monitors scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment

Performs problem determination including data gathering and analysis

Ensures post incident/secondary documentation is accurate and complete

Education & Experience:

Associates degree (with Technical Certification) or work experience equivalent to Bachelor's degree3+years' experienceA+, Microsoft, Cisco, TQM, ITIL Certification preferred

Preferred Qualifications:

1+ years' experience in change management1+ years of experience coordinating low complexity technology activities/efforts/initiatives2+ years of intermediate Excel experience2+ years drafting highly informative communications with customers and management3+ years' experience in technology support environment

Physical Requirements:

Never: 0%;
Occasional: 1-33%;
Frequent: 34-66%;
Continuous: 67-100%
Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and…