ServiceNow Quality Assurance Engineer

Job Title:

Service Now Quality Assurance Engineer

Job Category:
Engineering

Time Type:
Full time

Minimum Clearance Required to Start:
Secret

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Continental US* * *

The Opportunity: CACI is seeking a highly skilled and experienced Quality Assurance Tester/Engineer supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role requires a deep understanding of comprehensive testing methodologies for physical hardware, associated software applications, and critical IT Asset Management (ITAM) processes. A specialized focus on validating the functionality, data integrity, and workflows within Service Now's Software Asset Management (SAM Pro) module is essential.

The ideal candidate will thrive in an Agile environment, collaborating closely with development teams to deliver robust, high-quality solutions that meet stringent business and technical requirements.

Candidates must hold, at minimum, an active Secret clearance to be considered for this role.

Responsibilities:

Comprehensive Test Strategy & Execution:

• Collaborate with product, development, and IT teams to understand complex hardware and software requirements, user stories, and acceptance criteria within an Agile framework.
• Design, develop, and execute detailed test plans, test cases, and test scripts for end-to-end solutions, encompassing hardware, software, and integrated systems.
• Participate actively in Agile ceremonies (sprint planning, daily stand-ups, backlog refinement, sprint reviews) to ensure quality is embedded throughout the development lifecycle.

Software Testing Proficiency:

• Conduct rigorous functional, regression, integration, system, and user acceptance testing for software asset management functionality, workflow, capabilities and solutions.
• Identify, analyze, and document defects with clear, concise, and reproducible steps, managing their lifecycle effectively.
• Ensure software solutions meet performance, security, and usability standards.

Service Now SAM Pro Module Testing Specialist:

Lead testing efforts specifically for Service Now's Software Asset Management Professional (SAM Pro) module:

• Validate software discovery, reconciliation processes, license compliance, and optimization recommendations.
  • Test software entitlement management, contract tracking, and financial aspects within SAM Pro.
  • Verify the accuracy of software usage data and reporting capabilities.

Defect Management & Reporting:

• Utilize defect tracking tools (e.g., Jira, or Service Now ITSM) to log, track, and manage issues.
• Generate comprehensive test reports, providing clear insights into test progress, defect status, and overall product quality to stakeholders.

Test Automation (Preferred):

• Contribute to the development, maintenance, and execution of automated test scripts and frameworks for both hardware and software, where applicable.
• Integrate automated tests into CI/CD pipelines to support continuous quality.

Qualifications:

• U.S. Citizen
• Candidates must hold, at minimum, an active Secret clearance to be considered for this role.
• 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• 5+ years of progressive experience in Quality Assurance or Software/Hardware Testing roles.
• Proven, hands‑on experience testing both hardware and software systems, demonstrating an understanding of their complex interdependencies.
• Minimum of 2 years of dedicated experience testing within the Service Now platform, with specific, demonstrable experience in testing:
• Service Now Software Asset Management Professional (SAM Pro) module.
• Strong understanding of IT Asset Management (ITAM) principles and best practices.
• Expertise in…