Information Technology Application Support Analyst - Planview

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law.

Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.

Primary Responsibilities Obtains information on application design and functionality to propose solutions to end users

Responds to client inquiries concerning software operation and troubleshoots system software and operator complications

Monitors routine and critical processes and workflows to proactively identify problem trends

Assists with application implementations and configuration

Performs root cause analysis and provides technical solutions to production related application errors

Performs application testing in various environments

Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates

Resolves complex problems or issues

Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes

Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices May act as lead to less experienced associates

May act as subject matter expert (SME)
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements Bachelor's degree in a related field and seven (7) years of related experience

Or Associate's degree in related field and nine (9) years of related experience

Or High School Diploma and eleven (11) years of experience

Skills and Competencies Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance Ability to communicate technical problems and solutions to non-technical users

Excellent written and verbal communication skills

Additional job detail for this specific opportunity

Primary responsibilities

Serves as the primary technical support resource and Subject Matter Expert (SME) for the Planview platform, including troubleshooting complex issues involving project portfolios, resource management, financial management, and workflow configuration.

Configures and maintains Planview system settings, business rules, workflows, security roles, permissions, and organizational hierarchies.

Leads application patching, release deployments, vendor upgrades, and post-release validation activities.

Participates in after-hours support, production deployments, and major incident response activities as required.

Additional experience needed

Experience analyzing application logs, database records, and integration transactions for troubleshooting purposes.

Additional skills nice to have Knowledge of Planview Portfolio and Resource Management (PPM) capabilities

Understanding of project portfolio governance, project lifecycle management, and resource capacity planning.

Ability to create and interpret executive dashboards, portfolio reports, KPIs, and financial reporting metrics.

Ability to lead troubleshooting efforts during critical incidents and coordinate cross-functional resolution activities.

Regions will not sponsor applicants for work visas for this position. Applicants for this position must be currently authorized to…