Major Incident Leader - ITIL & ITSM
Listed on 2026-10-13
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IT/Tech
IT Support, IT Business Analyst
BCforward is hiring a Major Incident Manager to lead triage of major incidents for the EET APS portfolio, coordinating cross-functional teams and executive updates. This contract role lasts 9 months and is based in Charlotte, NC, with potential travel to Jacksonville, FL and Chandler, AZ.
The position requires ITIL/ITSM experience and strong communication skills. The ideal candidate will manage incident and problem tickets in Remedy or Service Now, facilitate bridge calls, and drive timely
We are looking to fill the Major Incident Leader - ITIL & ITSM position at BCforward in Charlotte, NC, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Major Incident Leader - ITIL & ITSM role in the description above.
We appreciate your interest in this position.
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