Senior Desktop Support & Incident Resolution Lead
Listed on 2026-10-13
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Bank of America in Charlotte, NC is seeking an experienced desktop support specialist to assist client-facing, revenue-generating teams. This role handles complex technical problem resolution remotely, by phone, and on site, with strong focus on service levels, care, and empathy.
You will work with cross-functional teams, escalate appropriately, and document solutions. Strong communication, ownership, and proactive follow-up are essential to ensuring smooth operations and user satisfaction.
We are looking to fill the Senior Desktop Support & Incident Resolution Lead position at Bank of America in Charlotte, NC, United States.
We are seeking a motivated Senior Desktop Support & Incident Resolution Lead to join Bank of America in Charlotte, NC, United States.
Consider building your career as a Senior Desktop Support & Incident Resolution Lead at Bank of America.
The Senior Desktop Support & Incident Resolution Lead position in the Management & Operations, IT & Technology field is open for applications.
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