IT Field Services Supervisor

Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 3,000 team members and 115+ entrepreneurial brands, each empowered to think big, move fast, and bring innovative ideas to life.

Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 3,000 team members and 115+ entrepreneurial brands, each empowered to think big, move fast, and bring innovative ideas to life.

At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers, combining local expertise with national strength.

Visit our Website:

The IT Field Services Supervisor leads Flow Control Group’s distributed IT Field Services organization, ensuring technology readiness, operational continuity, and exceptional customer service across multiple locations and brands throughout the United States. This role is responsible for developing and leading a geographically dispersed team of IT Field Technicians who serve as the primary IT presence in the field for FCG brands and facilities.

The supervisor is accountable for site technology readiness, service delivery performance, customer satisfaction, and operational support effectiveness.

• Lead, coach, mentor, and develop a geographically distributed team of IT Field Technicians.
• Conduct one-on-one meetings, performance reviews, and career development planning.
• Manage scheduling, workload balancing, coverage planning, and travel coordination.
• Participate in recruiting, onboarding, training, and workforce planning activities.
• Promote a customer-first culture focused on accountability and continuous improvement.

• Own delivery and performance of Field Services support across Flow Control Group locations and operating companies, ensuring achievement of service levels, customer satisfaction, and operational objectives.
• Oversee ticket queues, service requests, escalations, and aging incidents to ensure timely resolution and continuous improvement in MTTA, MTTR, SLA attainment, ticket aging, and CSAT metrics.
• Serve as the primary escalation point for complex site support issues and drive corrective actions to resolve recurring operational and service delivery challenges.
• Ensure site technology readiness, operational continuity, system availability, and uptime across FCG brands and locations.
• Build and maintain strong relationships with Brand Leaders, General Managers, and business stakeholders to align IT services with operational needs and business priorities.
• Partner with Infrastructure, Security, and Service Delivery teams to resolve complex issues, support acquisitions and site expansions, and enable business growth initiatives.
• Ensure compliance with FCG policies, technology standards, operational procedures, and documentation requirements across the Field Services organization.

• Strong understanding of Windows desktop operating systems and end-user support.
• Experience supporting Microsoft 365, Outlook, Teams, One Drive, and Office applications.
• Working knowledge of Active Directory, Entra , and endpoint technologies.
• Understanding of networking concepts including switching, routing, wireless networking, and firewalls.
• General Understanding for endpoint configuration and security
• Experience supporting printers, mobile devices, business applications, and productivity…