HVAC Technical Support Specialist II: Escalations & Root Cause
Listed on 2026-10-15
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IT/Tech
IT Support, Technical Support
Carrier is seeking a Technical Support Specialist II in Charlotte, NC to act as a Level II escalation point for parts and product support. You will analyze cases, investigate complex issues, and guide customer-facing teams to timely resolutions.
This role partners with engineering, manufacturing, and suppliers to validate data and resolve field problems. Ideal candidates have strong HVAC knowledge, 5+ years in technical support or service operations, and a proven ability to communicate findings
This role, HVAC Technical Support Specialist II:
Escalations & Root Cause at Carrier, could be your next opportunity.
Step into the HVAC Technical Support Specialist II:
Escalations & Root Cause role at Carrier in Charlotte, NC, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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