APM Application Support

Primary Skills Application Performance Monitoring APM Systems Engineering Linux Unix Administration JavaNET Application Support Oracle Database Support Incident Management Troubleshooting Platform Monitoring Performance Engineering Production Support Root Cause Analysis RCAJob Description Systems Engineer Application Performance Monitoring APM Engineer Position Summary We are seeking a highly skilled Systems Engineer APM Engineer to support enterprise application monitoring platform operations and production support activities The ideal candidate will possess strong experience in Application Performance Monitoring APM systems engineering platform administration and troubleshooting complex Java NET and Oraclebased applications This role involves ensuring platform stability performing health checks implementing upgrades and patches identifying performance bottlenecks and driving root cause analysis for production incidents

Key Responsibilities Perform platform administration health checks patching upgrades and maintenance activities

Monitor and manage application performance using APM tools and monitoring platforms

Troubleshoot and resolve issues across Java NET and Oracle application environments

Diagnose complex production incidents identify performance bottlenecks and perform root cause analysis

Support operating systems middleware and infrastructure components across enterprise environments

Collaborate with development infrastructure and operations teams to resolve critical issues

Participate in incident problem and change management processes

Develop and maintain operational documentation procedures and support runbooks

Monitor system health availability and capacity to ensure optimal application performance

Participate in oncall support rotations for production environments

Required Skills5 years of Systems Engineering or Production Support experience

Handson experience with one or more Application Performance Monitoring APM tools such as Dynatrace App Dynamics Splunk New Relic or Instana Strong knowledge of Linux Unix and system administration concepts

Experience troubleshooting Java NET and Oraclebased applications

Expertise in incident management production support and root cause analysis

Experience monitoring enterprise applications and infrastructure platforms

Strong analytical and problem solving skills

Ability to work independently and make sound technical decisions under pressure