Content Operation Engineer - Information Technology - Analysts

A client of Innova Solutions is immediately hiring for a “Content Operation Engineer”.

Position type: Full-time Contract (W2)
Role: Content Operation Engineer
Duration: 6 + months Contract
Location: Charlotte, NC (Onsite role)

• 6+ years’ experience in knowledge engineering, enterprise search, semantic information architecture, content operations, or related technical roles
• Experience with content operations, data governance, or knowledge management tools
• Experience with knowledge graphs, taxonomy design, metadata management, or semantic search
• Familiarity with AI/ML concepts, retrieval-augmented generation, and enterprise information architecture
• Strong analytical skills and comfort working across technical and business teams
• Bachelor’s degree in Computer Science, Information Science, Linguistics, Knowledge Management, or related field

• Build and maintain knowledge framework such as schemas, taxonomies, ontologies, and metadata structures
• Curate, normalize, and classify enterprise content from diverse sources
• Design content pipelines for ingestion, enrichment, deduplication, and versioning
• Partner with data, product, and AI engineers to improve search, retrieval, and grounding quality
• Define governance standards for content quality, freshness, lineage, and access control
• Evaluate knowledge gaps and recommend improvements to AI response accuracy
• Support prompt, retrieval, and indexing strategies for LLM-based applications
• Monitor system performance and content feedback loops to continuously improve results

The ideal candidate will have: Content operations, data governance, or knowledge management, AI/ML concepts

PAY RANGE AND BENEFITS:

Pay Range*: $ 45 - $ 50 /- per hour

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following:
Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal &  protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, )
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & Hire Genics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at  and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination…