Sr. Release Manager

Description Release Manager Enterprise Transformation Modernization The Release Manager will be a key leader in driving the transformation of release management practices from legacy, fragmented processes to a modern, automated, and scalable operating model. This role will lead the design, implementation, and adoption of enterprise-wide release capabilities across International Technology and Global Payments Solutions Technology.

This leader will bring a forward-looking mindset, combining deep domain expertise in global payments with proven experience modernizing complex technology environments. The role requires strong influence, strategic execution, and the ability to align diverse teams to a standardized, efficient, and risk-aware release framework.

Key Responsibilities:

Transformation Modernization Lead the evolution of release management from traditional/manual processes to a modern, automated, and data-driven model

Define and execute a roadmap to standardize release practices across legacy and modern technology stacks

Drive adoption of automation capabilities to accelerate delivery while reducing risk Enterprise Process Design Implementation Design, document, and implement scalable, LOB-wide release management processes aligned to the target state operating model

Establish clear standards for release planning, readiness, deployment, and post-release validation

Ensure processes are sustainable, measurable, and consistently applied across all technology verticals

Domain Leadership Global Payments Apply deep expertise in international payments and global payment platforms to manage complex dependencies, integrations, and release risk Ensure seamless coordination across cross-border systems and critical payment flow Governance Execution Excellence Establish and enforce release governance, including milestone tracking, controls, and risk management

Drive disciplined execution across large-scale, multi-application releases

Implement metrics and reporting to provide transparency and continuous improvement insight

Automation Optimization Identify and implement opportunities to automate release workflows and eliminate manual inefficiencies

Partner with engineering teams to integrate release processes into CI/CD pipelines and tooling ecosystem

Communication Change Leadership Serve as a transformation leader, driving adoption through clear, structured communication at all levels of the organization

Translate complex technical and process changes into actionable insights for executives and delivery teams

Champion a culture of accountability, transparency, and continuous improvement

Enablement Adoption Develop high-quality playbooks, documentation, and training materials to support enterprise-wide adoption

Mentor release managers and delivery teams to elevate overall release management maturity

Collaboration Influence Build strong partnerships across CIO organizations, engineering, operations, and business stakeholders

Influence without authority to drive alignment and adoption across global, matrixed teams8+ years of experience in Release Management, IT Service Management, or related disciplines within large, complex organizations. Proven experience designing and implementing enterprise release management frameworks. Strong domain knowledge of Global Payments Solutions Technology, including systems integration, payment processing flows, and cross-border operational dependencies. Exceptional written and verbal communication skills, with the ability to convey complex concepts clearly at all levels of the organization.

Demonstrated ability to influence without direct authority and drive organizational change. Expertise in process documentation, stakeholder engagement, and training delivery. Experience leveraging automation and tooling to improve release efficiency and reduce operational risk. Strong organizational skills with a disciplined approach to execution and follow-through. 8+ years of experience in Release Management, IT Service Management, or related disciplines within large, complex organizations Proven experience leading enterprise transformation initiatives, particularly modernizing legacy release processes Strong domain expertise in Global Payments Solutions Technology, including integration patterns and operational dependencies Demonstrated success implementing release automation strategies for tracking and reporting Exceptional communication and executive presence, with the ability to influence at all organizational levels…