Lead Analyst – Security Operations Incident Response

Innovate in Charlotte
Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you.

As the Lead Analyst – Security Operations Incident Response, you’ll operate as a lead cybersecurity incident commander and trusted partner to senior executives, translating complex, rapidly evolving threats into clear business impact, risk, response priorities, and decisions while providing the leadership and coordination needed to move the organization forward.

Beyond managing today’s incidents, you’ll also have the opportunity to shape the future of enterprise incident response, advancing how automation, Generative AI, and agentic AI can accelerate investigations, strengthen decision-making, and build a faster, smarter, and more resilient security operation at enterprise scale.

• Lead and coordinate response to high‑severity cybersecurity incidents, including ransomware, account compromise, data exposure, cloud incidents, malware, insider threats, and third‑party or supply‑chain events.
• Own the security incident management lifecycle from identification, triage, containment, eradication, and recovery through post‑incident review.
• Establish incident severity, business impact, escalation paths, response priorities, and appropriate stakeholder engagement.
• Act as the Incident Commander for major cybersecurity incidents and coordinate technical and business response teams.
• Maintain clear timelines, decision logs, action items, evidence, and incident documentation throughout an event.
• Provide concise, timely executive‑level incident reporting and briefings to senior leadership, including business impact and risk, incident severity and scope, response and containment status, key decisions or support required, recovery outlook, and material changes throughout the incident lifecycle.
• Coordinate with Legal, Privacy, Risk, HR, Communications, and other teams when incidents have regulatory, customer, associate, or reputational implications.
• Facilitate incident war rooms and bridge calls and maintain disciplined command‑and‑control practices.
• Ensure appropriate handoffs between SOC analysts, threat hunters, DFIR, engineering, infrastructure, identity, cloud, and application teams.
• Lead post‑incident reviews and root‑cause discussions and track corrective actions through closure. Deliver executive post‑incident summaries covering root cause, business impact, lessons learned, residual risk, remediation priorities, and accountable action owners.
• Identify recurring incident patterns and recommend improvements to security controls, detection capabilities, processes, and automation.
• Develop and maintain incident response plans, playbooks, escalation matrices, communication templates, and tabletop exercises.
• Track operational metrics such as MTTD, MTTA, MTTC, MTTR, incident severity, recurrence, SLA adherence, and corrective‑action closure.
• Support regulatory, audit, cyber insurance, and compliance requirements related to incident response.
• Drive continuous improvement through automation, orchestration, AI‑enabled investigation, and incident enrichment where appropriate.

• 7-10+ years of experience in cybersecurity, with significant experience in Security Operations, Incident Response, DFIR, Threat Management, or Cyber Crisis Management.
• Strong understanding of SIEM, SOAR, EDR/XDR, IAM, network security, cloud security, threat intelligence, and vulnerability management.
• Experience managing high‑severity, enterprise‑scale security incidents involving multiple technical and business teams.
• Strong knowledge of incident response frameworks such as NIST, SANS, and MITRE ATT&CK.
• Work…