Business Systems Analyst

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail – The Internet Evangelism department takes the Gospel to the world through , a ministry built on digital tools and online strategies. Through websites like  and various social media platforms, the Good News goes out in English, Spanish, Portuguese, Chinese, Arabic, Russian, and American Sign Language. Online visitors to these pages engage with trained volunteers through chat, private messaging, texts, and emails to get their spiritual questions answered.

Those who respond to the Gospel invitation are mentored by discipleship volunteers as they go through online Bible study courses and are referred to local churches in their area.

Job Summary – The Business Systems Analyst position will support Serve Well and its connected ministry platforms by bridging ministry needs and technology systems. This role will gather and clarify business requirements, coordinate system configuration and testing, support troubleshooting and vendor collaboration, and help standardize platform operations across ministries. The position will also support the transition from Totara to a new vendor-developed learning platform integrated into Serve Well, serving as a key liaison among ministry stakeholders, Product, Development, IT, Cybersecurity, and external vendors.

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

• Collaborates with ministry stakeholders, Product, Development, IT, Cybersecurity, and vendors to gather, document, clarify, and prioritize business and system requirements for Serve Well and connected ministry platforms
• Analyzes ministry workflows and platform processes to identify opportunities to improve consistency, efficiency, user experience, business rules, and system configuration across ministries
• Supports user acceptance testing, system releases, integrations, configuration changes, and new functionality
• Triages platform issues, coordinate troubleshooting, and determine appropriate escalation to Product, Development, IT, Cybersecurity, or external vendors
• Coordinates ministry onboarding, configuration, implementation, and training activities
• Supports the transition from Totara to the new learning platform, including requirements, data validation, course setup, permissions, testing, user acceptance, and change-management support
• Facilitates meetings, workshops, and enhancement discussions to translate ministry and user needs into clear requirements and actionable system changes
• Coordinates with internal technical teams and external vendors to resolve issues and advance platform needs
• Documents…