Senior Engineer, Application Support

Location: Charlotte, NC / Winston-Salem, NC – Onsite

Type: Full Time

Work Schedule: Fully onsite, Saturday–Wednesday, 11:00 PM–7:00 AM EST.
No Third Party candidate allowed

Year of experience: 5+ years

• Experience supporting payment systems and transaction-processing platforms.
• Strong experience with message processing, particularly IBM MQ and SFTP.
• Working knowledge of Windows and Linux/Unix environments.
• Experience with incident management and production issue resolution.
• Understanding of risk management and change management.
• Networking knowledge and troubleshooting experience.
• Ability to support critical production and operational workflows in a financial services environment.

• Bachelor’s degree or an equivalent combination of education and experience.
• Strong analytical, troubleshooting, and problem-solving skills, including issue identification, triage, root cause analysis, and resolution management.
• Experience providing application support in a fast-paced, high-availability production environment.
• Experience supporting payment systems, transaction-processing platforms, and operational workflows.
• Experience handling system incidents, payment investigations, technical escalations, and support activities.
• Ability to manage multiple priorities and perform effectively under pressure.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers, vendors, management, and technical teams.
• Strong attention to detail and organizational skills.
• Ability to work independently, make sound decisions, and collaborate effectively across cross-functional teams.
• Ability to lead the team in the absence of the manager.
• Technical expertise supporting Windows and Linux environments, network technologies, and enterprise integration solutions such as IBM MQ, Connect:
  
  Direct, and SFTP.
• Commitment to operational excellence, platform stability, and service reliability.
• Availability to participate in a 24x7x365 support model, including system alerts, critical incident response, and weekend maintenance activities.

• Experience supporting real-time payments, ACH, wire transfers, or other financial transaction-processing systems.
• Experience driving operational improvements through automation, process optimization, and continuous improvement initiatives.
• Experience participating in disaster recovery planning, testing, and execution.
• Knowledge of ITIL processes, including Incident, Problem, and Change Management.
• Experience managing application releases and production change implementations.
• Previous experience mentoring team members or serving in a technical lead capacity.
• Experience with in financial services, banking, or payments industry environments.