IT Business Analyst

## IT Business Analyst Apply:
Charlotte-Mecklenburg Government Center:
Full time:
Posted Today:
End Date:
October 30, 2026 (14 days left to apply):
JR104750

Department:
Charlotte Area Transit System Department
* Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we’re committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service.
** This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‐term investment in mobility.

It’s an important and exciting step forward for transit in our region.
** Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service.

If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs.
** The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it.
*** SUMMARY
* * The IT Business Analyst serves as system steward and technical application liaison for assigned enterprise and operational technology systems within the Charlotte Area Transit System (CATS). The position translates operational needs into system requirements and supports application configuration, databases, interfaces, testing, and issue resolution. Primary systems include Vontas OnRoute, GIRO HASTUS, Vontas Mobile Data Terminals (MDTs), and MDT integration with Genfare fareboxes.
Working under general direction, the analyst exercises independent professional judgment and coordinates with Information Technology, Transportation Operations, Maintenance, Dispatch, and vendors to maintain reliable systems and accurate transit data. Responsibilities include hands-on support aboard buses, deployment coordination, user support, and continuous improvement.
** Major*
* ** Duties and Responsibilities
**** System Stewardship and Application Administration
*** Serve as functional owner for assigned business systems, including Vontas OnRoute and GIRO HASTUS; administer applications and maintain configurations aligned with operational needs.
* Manage workflows, permissions, application data structures, and configuration records within assigned authority and organizational standards.
* Coordinate application access, security, server and network dependencies, backups, and recovery with responsible IT teams and vendors.
** Business Process Analysis and Requirements Development
*** Work with Transportation Operations, Maintenance, Dispatch, and business users to document workflows, analyze system gaps, and identify improvement opportunities.
* Develop functional and technical requirements addressing application behavior, interfaces, hardware dependencies, security, performance, and availability.
* Assess system dependencies and proposed changes, identify…