Digital Transformation Manager

Salary Range: $/yr - $/yr

This is an exempt position. Pay rates are based on education, skill, experience level and internal equity.

The Digital Transformation Manager is responsible for leading and coordinating Enterprise Resource Planning (ERP) related projects that support the County’s business operations, technology strategy, and organizational goals. This position leads the central effort of digital transformation that is intended to drive operational efficiency within the broader business strategies and the technology solutions. The Digital Transformation Manager serves as a key liaison between Information Technology, Department IT Managers, Departments, County leadership, vendors, and implementation partners.

The position drives portfolio-based alignment across multiple business processes for unified visibility into organizational workflows, as well as facilitates cross-functional collaboration, manages project risks and dependencies, and ensures effective communication throughout the project lifecycle.

Transformational Change:
Lead a digital transformation initiative for key operational support departments that manage over 6,500 employees within a County budget of $2.5B.

Drive Operational Efficiency:
Work with various County leaders and stakeholders to identify and implement value driven solutions.

Immediate Impact:
Establish governance structures that deliver consensus-based decisions that enable project effectiveness within reasonable timelines.

• Leads the planning, implementation, and completion of ERP projects, process enhancements and major system initiatives.
• Develops project plans, timelines, milestones, budgets, resource requirements, and performance measures.
• Works with County Departments to identify business needs, document requirements, and translate business processes into technology solutions.
• Establish governance structures to manage scope and deliver value.
• Coordinates cross-functional project teams involving IT, Finance, Human Resources, Procurement, Budget, and other County functions.
• Manages ERP implementations, upgrades, enhancements, integrations, and system-related process improvements.
• Coordinates with software vendors, consultants, and implementation partners to ensure project objectives and contractual requirements are met.
• Monitors project scope, schedule, budget, risks, issues, and dependencies and develops mitigation strategies when necessary.
• Facilitates project meetings and communicates project status, decisions, risks, and recommendations to stakeholders and leadership.
• Supports change management, organizational readiness, user acceptance testing, training, and implementation activities.
• Ensures appropriate documentation, governance, testing, and quality-control processes are maintained.
• Identifies opportunities to improve business processes through technology, automation, and ERP functionality.
• Develops and maintains project governance structures, including project charters, status reports, decision logs, risk registers, and other project documentation.
• Ensures projects comply with County policies, technology standards, security requirements, and applicable laws and regulations.
• Performs other related duties as assigned.

Experience:

Six years of progressively responsible experience managing complex technology, ERP (both hosted or cloud based), business systems, or enterprise-level projects, including experience coordinating cross-functional teams and external vendors.

Bachelor’s degree in information technology, computer science, business administration, project management, public administration, or a related field.

Combination of relevant education and relevant experience accepted:
Yes

• Experience implementing or managing ERP systems such as SAP, Oracle, Workday, People Soft, Tyler, CGI Advantage or similar enterprise platforms.
• Experience in a public-sector or large organizational environment.
• Experience with change management and organizational readiness.
• Experience with business process improvement and systems integration.
• Experience managing large, complex, multi-departmental projects.
• Familiarity with Agile, Waterfall, or hybrid project-management methodologies.

Knowledge of:

• Principles and practices of business process redesign to achieve and affect positive business outcomes.
• Project management methodologies to achieve project objectives within established budgets and…