Service Delivery Center, Third Party Risk Management Delivery, Staff Consultant

Location:

Charlotte

Other locations:
Primary Location Only

Location:

Charlotte

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EY's Third Party Risk Management (TPRM) practice helps organizations improve and operate third-party risk programs through program transformation, technology enablement, risk intelligence, assessments and managed services. As a TPRM Technology Delivery Staff in the EY Service Delivery Center (SDC) in Charlotte, you will be a hands‑on member of client delivery teams supporting the deployment, configuration, testing and ongoing operation of TPRM technology solutions.

This role is designed for an early-career professional who wants to build experience at the intersection of TPRM, technology, artificial intelligence (AI), and data. Working under the direction of experienced team members, you will help translate business requirements into configured workflows, questionnaires, control content, reports and integrations across platforms such as Process Unity, Service Now, Aravo or comparable solutions. You will also support data analysis, external risk intelligence, user support and selected TPRM operational activities.

• Support the implementation, configuration and ongoing administration of client TPRM technology platforms under the guidance of senior team members.
• Assist with translating documented business and functional requirements into configurable workflows, questionnaires, risk‑scoring logic, control frameworks, notifications, user roles, dashboards and reports.
• Configure and maintain platform components supporting key TPRM processes, including third‑party onboarding, inherent risk, due diligence, risk assessments, ongoing monitoring, issue management, remediation and offboarding.
• Support system testing activities by developing test scenarios, executing test scripts, documenting results, logging defects and validating corrections before deployment.
• Assist with data preparation, cleansing, mapping, migration and validation to support platform implementations, enhancements and ongoing operations.
• Support integrations of external risk intelligence and other data sources, monitor data feeds and help investigate data‑quality or processing exceptions.
• Develop and maintain vendor‑level and portfolio‑level dashboards, metrics and reports that provide stakeholders with timely risk and operational insights.
• Provide day‑to‑day user support, triage platform questions and defects, document issues clearly, and coordinate resolution with functional and technical team members.
• Create and maintain system documentation, configuration workbooks, procedures, job aids, release notes, training materials and other delivery artifacts.
• Participate in requirements workshops, status meetings and solution demonstrations; capture decisions, actions and follow‑up items accurately.
• Use the designated TPRM AI enabler and other approved AI tools to support requirements analysis, configuration documentation, testing, data analysis, reporting and quality checks, while validating outputs and following applicable EY and client requirements.
• Apply foundational…