IT Business Analyst

Department:
Charlotte Area Transit System Department Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we’re committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service.

This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‑term investment in mobility.

It’s an important and exciting step forward for transit in our region. Employees hired into this role will remain City employees through December
31, 2026, and will transition to MPTA employment on January1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs.

The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it.

The Application Administrator II performs advanced professional work administering, configuring, supporting, and improving technology applications used by the Charlotte Area Transit System (CATS). This position is responsible for maintaining reliable system operation while exercising independent judgment in system configuration, troubleshooting, and implementation activities. Under general direction, the Application Administrator II serves as one of the primary technical resources for assigned transit applications, including Vontas OnRoute and GIRO HASTUS.

The role works with operational teams, IT, and vendors to support system administration, integrations, upgrades, enhancements, troubleshooting, and continuous improvement. Application Administrators II may be assigned to specialized technology domains depending on organizational needs, including operational transit applications, fare technology platforms, or other technology environments supporting CATS operations.

Provide application administration, configuration, troubleshooting, and ongoing support for Vontas OnRoute and GIRO HASTUS, coordinating with vendors and internal technical teams as needed. Configure system parameters, workflows, permissions, and integrations consistent with organizational standards. Monitor system health and proactively identify performance or reliability concerns. Perform advanced troubleshooting and coordinate resolution of system issues. Recommend configuration improvements supporting operational efficiency.

Serve as a primary technical contact for assigned application users. Analyze user requirements and recommend system solutions or configuration changes. Provide training and guidance to users on system functionality and best practices. Support access management and role-based security controls.

Lead portions of system upgrades, implementations, or enhancement initiatives. Participate in…