Software Engineer or Endpoint Services Engineer Job Charlotte area,North Carolina USA,IT/Tech

Position: Software Engineer I or Endpoint Services Engineer
Job Responsibilities

Design, implement, and manage end-user technology solutions across various devices, including PCs, Mac Books, Tablets, and Smartphones.
Utilize enterprise tools such as Microsoft Intune, Microsoft Endpoint Configuration Manager, Microsoft Desktop Toolkit, and Apple Business Manager.
Engineer the implementation of applications and provide ongoing support using enterprise tools within the hardware technologies delivered.
Focus on enterprise solution engineering by providing comprehensive, documented information to support technical solutions.
Collaborate with various teams, including Enterprise Architects, Service Desk, Tier 2 Support Technicians, Cybersecurity, and other functions as needed, to ensure efficient and effective technical support and implementation.
Develop and maintain technical documentation, standard operating procedures, and architectural diagrams to support end-user technology solutions.
Work with end users to understand how technology is being used to provide solutions that meet business needs within the company standards and technology portfolio.
Manage all components of application packaging, including the ability to reverse engineer existing packages to meet company standards, evolving functionality, and business needs.
Support virtual solutions such as Microsoft Azure Virtual Desktop (AVD) and Windows 365.
Navigate and implement enterprise security models using EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs.
Participate in mergers and acquisitions, engaging with consultants and vendors to support carving out divestiture and fold-in acquisition actions.
Manage incidents, perform issue problem management to prevent issues, and support current state operations.
Stay current with supported technologies and processes to proactively map out changes that support current technical solutions.

Skills

Enterprise tools such as MS Intune, MECM, MS MDT, Apple ABM, and Apple ADEEnterprise security models, including EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs.
End-user technology management, particularly with Microsoft, Dell products.
Supporting virtual solutions like Windows 365 and Azure Virtual Desktop (AVD).

Education/Experience

Bachelor’s degree in information technology, Computer Science, or a related field with at least 3 years' experience or equivalent work experience
Proven experience in end-user technology management, particularly with Microsoft, Dell products
Strong proficiency with enterprise tools such as MS Intune, MECM, MS MDT, Apple ABM, and Apple ADE
Extensive experience in Tier 3 engineering roles, focusing on enterprise solution engineering
Excellent documentation skills, with the ability to create detailed technical documents and architectural diagrams
Strong collaboration skills, with the ability to work effectively with various teams, including Enterprise Architects, Helpdesk, Service Desk, Tier 2 Support Technicians, Cybersecurity, and more
Proactive problem-solving skills and attention to detail
Strong communication skills, both written and verbal
Ability to empathize with end-users and understand their needs, acting as a business solutions analyst
Expertise in managing all components of application packaging, including the ability to reverse engineer existing packages for repackaging according to company standards
Experience in supporting virtual solutions like Windows 365 and Azure Virtual Desktop (AVD)
Familiarity with enterprise security models, including EPM, PAS, PIM, and other Role-Based Access Control (RBAC) designs
Experience participating in Mergers & Acquisitions and engaging with consultants and vendors to support related actions
Willingness and ability to be on call 24/7 to support a global enterprise