Director, Site Reliability Engineer

Job Description:

Asset Mark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solutions that advisors use in helping clients achieve wealth, independence, and purpose.

We are seeking a strategic and technically strong Director of Service/Site Reliability Engineering and Observability to lead the reliability, monitoring, performance, and operational excellence of an enterprise environment hosted exclusively on Microsoft Azure. This leader will own the strategy and operating model for SRE and observability across both Azure Infrastructure-as-a-Service (IaaS) and native Azure managed services. The scope includes real-time applications, APIs, virtual machines, containers, serverless workloads, integrations, databases, messaging platforms, data pipelines, and batch-processing systems.

The role requires a combination of enterprise leadership, Azure architecture knowledge, application-development experience, production troubleshooting expertise, and the ability to build scalable practices that improve availability, performance, resilience, security, and customer experience. The Director will partner closely with application development, cloud infrastructure, security, architecture, data, service management, and business teams to ensure Azure-hosted systems are observable, supportable, secure, resilient, and ready for production.

At Asset Mark, reliability is a first-order expression of client obsession. Our SRE team plays a critical role in delivering the consistent, trusted technology experience that advisors depend on to run their businesses. We can only consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Charlotte, NC office.

SRE and Observability Strategy Define and execute an enterprise-wide SRE and observability strategy aligned with business priorities, technology objectives, and risk-management requirements. Establish standards for metrics, logs, traces, events, dashboards, alerting, instrumentation, service ownership, telemetry quality, and data retention. Develop a multi-year roadmap for Azure observability platforms, reliability engineering, automation, resilience, and operational maturity. Define service-level indicators, service-level objectives, service-level agreements, error budgets, availability targets, latency objectives, and performance standards.

Establish operational-readiness requirements for new applications, major releases, infrastructure changes, Azure service implementations, and third-party integrations. Evaluate and govern observability platforms, tools, vendors, integrations, licensing, access, security, and operating costs. Promote consistent reliability and observability practices across Azure subscriptions, resource groups, environments, and service teams.

Lead reliability and observability practices across Azure IaaS and native Azure services, including virtual machines, scale sets, containers, serverless workloads, managed databases, storage, messaging, integration services, and data platforms. Establish Azure-native monitoring and telemetry standards using capabilities such as Azure Monitor, Log Analytics, Application Insights, Azure Managed Grafana, Activity Logs, Resource Health, and Azure Service Health. Ensure end-to-end visibility across application, infrastructure, platform, network, identity, security, data, and third-party dependencies.

Define standards for Azure diagnostic settings, centralized logging, metric collection, distributed tracing, correlation IDs, alert routing,…