LMS System Administrator

Job Level: Vice President

Location: Charlotte, NC, US, 28202

Employment Type: Full Time

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan.

SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network.

The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

This is an opportunity to serve as the functional product owner and subject matter expert for SAP Success Factors Learning Management System (LMS) and related learning technology solutions. In this role, you will lead platform strategy, optimization, governance, and operations in support of business objectives, regulatory requirements, and employee development initiatives.

You will oversee system enhancements, releases, reporting, integrations, data governance, and user experience while helping ensure operational excellence, risk mitigation, and compliance with organizational standards. You will also partner closely with HR, Compliance, Risk, Technology, vendors, and business leaders to deliver scalable solutions and drive continuous improvement.

This role will also play a meaningful part in a global project, engaging with senior stakeholders as the SAP LMS subject matter expert to help shape decisions, align priorities, and support successful delivery.

Reporting to the LMS Director, this individual will provide leadership, coaching, and oversight while fostering accountability, professional growth, knowledge sharing, and high-quality service delivery.

• Own the product roadmap, backlog, and framework for SAP Success Factors LMS, ensuring alignment with business priorities, regulatory requirements, and enterprise technology strategy.
• Serve as a trusted advisor on learning technology strategy, platform capabilities, compliance requirements, and industry best practices.
• Contribute to a global project as SAP LMS subject matter expert, engaging global stakeholders to provide guidance, align priorities, and support effective delivery.
• Build strong partnerships with senior leaders, HR stakeholders, Compliance, Risk, Audit, Technology teams, and external vendors to drive successful business outcomes.
• Influence decisions across matrixed teams while managing competing priorities and fostering accountability.
• Lead the planning and execution of enhancements, releases, integrations, and process improvements while balancing stakeholder needs, operational stability, and risk considerations.
• Oversee platform administration, security, reporting, compliance monitoring, data management, and issue resolution to ensure reliable and effective service delivery.
• Drive automation, process optimization, and data quality improvements to enhance user experience and reduce operational risk.
• Establish and maintain operational controls, testing standards, change management processes, and quality assurance practices that support system integrity and audit readiness.
• Partner with Risk, Compliance, and Audit teams to maintain documentation, evidence, controls, and reporting required to meet internal and external audit requirements.
• Provide direction and prioritization for team resources, ensuring effective workload management and achievement of departmental goals.
• Coach, mentor, and develop team members through performance feedback, development planning, and ongoing support.
• Promote a culture of continuous improvement, innovation,…