Technical Support Lead — UCaaS/CCaaS, Onsite
Listed on 2026-10-19
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IT/Tech
IT Support, Technical Support, Systems Administrator, Cloud Computing: Infrastructure & Operations
One Cloud Corporation is seeking a Technical Support Supervisor to lead the Support Center across UCaaS and CCaaS products. You will guide a growing team of Level I and II technicians, provide daily coaching, hands-on support, and drive career development.
You will own the ticket queue, oversee live channels, and serve as the first escalation point for both team and customers. You will monitor SLA adherence, support quality, and customer satisfaction, while coordinating training and ensuring
The following opportunity is for a Technical Support Lead — UCaaS/CCaaS, Onsite Charlotte with One Cloud Corporation.
We invite applications for the Technical Support Lead — UCaaS/CCaaS, Onsite Charlotte position located in Charlotte, NC, United States.
The following role is for a Technical Support Lead — UCaaS/CCaaS, Onsite Charlotte with One Cloud Corporation.
Our group is growing, and we are hiring a Technical Support Lead — UCaaS/CCaaS, Onsite Charlotte in Charlotte, NC, United States.
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