IT Desktop Support Technician

Our client, a professional banking environment, is seeking an IT Desktop Support Technician to join their team. As an IT Desktop Support Technician, you will be part of the IT organization supporting end-users in a high-touch, executive-level setting. The ideal candidate will have strong customer communication, a disciplined approach to troubleshooting, and the drive to deliver reliable desktop support that keeps critical work moving.

IT Desktop Support Technician

Charlotte, NC

$30- $36/hour on W2

• Provide end-user support by configuring, installing, and testing hardware components, including hardware deployment replacements.
• Manage hardware and software service-related issues for end-users to prevent escalation, using the Service Now ticketing system.
• Perform PC reimaging, backup and restore user data, and complete device setup to ensure users can get back to work quickly.
• Install and validate correct software versions on devices, confirming functionality and resolving issues through structured troubleshooting.
• Document service events accurately in work orders and ticketing systems, including cross-divisional troubleshooting updates.

• 3-5 years of experience providing software/hardware support in a professional environment, including server and Cisco technology knowledge.
• Proficiency troubleshooting and supporting MS Office applications, including MS Teams, Outlook, and Windows OS.
• Experience assisting with administration of Virtual/Desktop/Laptop management and infrastructure applications, including VDI, patch management, encryption technologies, and anti-virus.
• Experience using Service Now ticketing (or similar ticketing systems) for incident/request management.
• Knowledge of two-factor authentication, strong customer service skills, and the ability to work independently in a fast-paced, high-profile environment.

• Work in a professional banking setting with a high-touch, executive-level user community.
• Use modern support workflows through Service Now to manage incidents and requests end-to-end.
• Build strong hands-on desktop support skills across hardware deployment, reimaging, and software validation.
• Contribute to reliable operations by backing up, restoring, and securing user data.
• Support a Charlotte, NC location with no travel required.