Senior Power BI Platform Support Engineer; Analytics Consultant

Position: Senior Power BI Platform Support Engineer (Analytics Consultant 3
Our client, Enterprise Analytics & Business Intelligence is seeking a Senior Power BI Platform Support Engineer (Analytics Consultant 3 to join their team. As a Senior Power BI Platform Support Engineer (Analytics Consultant 3 , you will be part of the Enterprise BI Support organization supporting enterprise reporting and analytics users. The ideal candidate will have strong troubleshooting and diagnostic skills, the ability to collaborate across technical teams, and the confidence to translate complex platform performance issues into clear, actionable solutions.

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* Job Title:

** Senior Power BI Platform Support Engineer (Analytics Consultant 3

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* Location:

** Charlotte, NC

** What's the Job?*
* + Manage and resolve enterprise BI support tickets through the CASE system, with the majority focused on Microsoft Power BI.

+ Troubleshoot and resolve issues including Power BI Gateway connectivity, report and dataset access, capacity and performance constraints, and database connectivity problems.

+ Investigate and remediate high system capacity usage, missing or misconfigured gateway drivers, and platform-level issues impacting availability or performance.

+ Partner with cross-functional teams across the bank to analyze semantic models and reporting structures, identify performance bottlenecks (slow loads, high CU usage), and provide best-practice guidance for scalable, performant reporting solutions.

+ Act as a technical consultant by meeting directly with users to fully understand business and technical problems, recommend and implement effective solutions, and coordinate across platform and vendor teams when required.

** What's Needed?*
* + Microsoft Power BI expertise, including Performance Analyzer at both visual and query levels in Power BI Desktop, and capacity metrics analysis to identify capacity usage patterns, spikes, and outage-causing operations.

+ Strong Power Query (M) skills to distinguish between performant and non-performant M code, plus experience optimizing paginated reports (SSRS) for rendering time and understanding CU consumption.

+ Working knowledge of Microsoft Fabric, including Notebooks, Direct Lake, Data Pipelines, and capacity-related behaviors.

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Experience with on-premises data gateways, including diagnosing connectivity failures, understanding gateway architecture, and meeting usage requirements.

+ Data modeling and performance optimization skills, including designing and assessing efficient data models (relationships, cardinality, and query paths) and using DAX Studio (bonus) to diagnose and refactor poorly performing DAX calculations.

** What's in it for me?*
* + Work on real enterprise BI support challenges where your diagnostics directly improve report performance, reliability, and user experience.

+ Collaborate with Power BI Platform teams, DBAs, and Microsoft vendor support to resolve complex issues end-to-end.

+ Use a structured interview process (1-2 rounds, 1 hour each) to demonstrate your technical depth and problem-solving approach.

+ Hybrid schedule with 3 days onsite / 2 remote, Monday through Friday 8am-5pm (flexible).

+ Contribute to a 9-month engagement focused on Power BI platform support and performance optimization.

Upon completion of waiting period consultants are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Vision Plan

+ Health Savings Account

+ Health Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Supplemental Life Insurance

+ Short Term and Long Term Disability Insurance

+ Business Travel Insurance

+ 401(k), Plus Match

+ Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with…