ServiceNow Technical Architect

Job-:
Platforms & Technology

Location:

United States; CHARLOTTE, NC, United States

Schedule:

Full time Posted:
We currently have a career opportunity for Service Now Technical  Architect to join our team

The Technical Architect provides technology direction, ensures project implementation compliance, and utilizes technology research to innovate, integrate, and manage technology solutions. As a Technology Architect, you will significantly contribute to identifying best-fit architectural solutions for one or more projects; you will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions, participate in Sales and various pursuits focused on our clients' business needs.

This role is considered part of the Business Unit Leadership team and may mentor Junior Architects and /or development team members.

Perficient is always looking for the best and brightest talent and we need you! We’re a quickly growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

Qualifications
10+ years of overall IT consulting experience.
5+ years of experience in enterprise and solution architecture, including the use of industry-standard architectural frameworks.
5+ years of hands-on experience with Service Now implementations and support, including ITSM, ITAM, and CMDB.Strong experience and deep understanding of CMDB and CSDM concepts and best practices.

Hands-on experience integrating external systems with Service Now using REST and SOAP APIs.

Working experience with Glide API and JavaScript on the Service Now platform.

Deep understanding of Service Now architecture, including MID Servers, CMDB, and integration frameworks.

Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution. Familiarity with AI-enhanced platforms is a plus. A solid understanding of AI capabilities and limitations including ethical considerations is expected

Solid knowledge of the ITIL framework and IT service management best practices.

Architecture, Delivery & Leadership Proven ability to define and design new architectures and independently drive projects from an architectural standpoint.

Experience across the full project lifecycle, including requirements, design, development, implementation, and ongoing support.

Demonstrated success in technical leadership roles, delivering high-quality solutions within defined timelines.

Strong ownership, accountability, and attention to detail in all work efforts.

Experience developing solutions using Agile methodologies.

Proven ability to manage complex and/or large-scale consulting engagements.

Skilled in building and maintaining strong client relationships and contributing to practice development activities.

Excellent written and verbal communication skills, with the ability to effectively communicate with both technical and non-technical stakeholders.

Certifications:

Service Now Certified System Administrator (CSA)
Service Now CIS-ITSMService

Now CIS-Data Foundations Bonus Qualifications Experience working with a globally distributed team and managing off-shore teams.

Master’s degree in Computer Science or related field.

Working knowledge of Service Now HR Service Delivery (HRSD).Working knowledge of ITOM, including Discovery, Cloud Discovery, Service Mapping, and Event Management.

Familiarity with AI-enhanced platforms and intelligent automation capabilities.

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