Applications Engineer

Hexagon Manufacturing Intelligence is seeking an Applications Engineer to support customers and partners across the Americas Wood business. This role provides application expertise, training, integration, consulting, and technical support for production software solutions used in woodworking and related manufacturing environments.

Hexagon Manufacturing Intelligence is seeking an Applications Engineer to support customers and partners across the Americas Wood business. This role provides application expertise, training, integration, consulting, and technical support for production software solutions used in woodworking and related manufacturing environments. The Applications Engineer works closely with customers and internal commercial and service teams to understand requirements, resolve technical challenges, and help customers apply software and CNC workflows effectively.

Hexagon Manufacturing Intelligence is seeking an Applications Engineer to support customers and partners across the Americas Wood business. This role provides application expertise, training, integration, consulting, and technical support for production software solutions used in woodworking and related manufacturing environments. The Applications Engineer works closely with customers and internal commercial and service teams to understand requirements, resolve technical challenges, and help customers apply software and CNC workflows effectively.

• Deliver online, on-site, and regional product training ranging from introductory through advanced application use.
• Perform on-site software and CNC integration, including configuration, testing, troubleshooting, and customer handover.
• Consult with customers to understand operational requirements, recommend practical workflows, and support successful implementation and adoption.
• Provide application support to existing and prospective customers and partners, resolving software, workflow, and related technical issues through follow-up.
• Develop and modify customer-specific programming, reports, user coordinate systems, catalogues, libraries, and other application content as required.
• Create or modify post processors and related CNC configurations to support customer equipment and manufacturing requirements.
• Translate customer requirements into clear technical recommendations and communicate product capabilities, limitations, and solutions to technical and non-technical audiences.
• Document technical procedures, customer configurations, solutions, and process improvements to support repeatable service delivery and knowledge sharing.
• Maintain current knowledge of relevant Hexagon production software, woodworking workflows, CNC technologies, operating systems, and associated peripherals.
• Manage assigned work independently, prioritising customer needs, travel commitments, and project deadlines while collaborating effectively with internal teams.
• Complete required administrative documentation, including expense reports, project records, customer documentation, and backup files accurately and on time.
• Perform other related duties as assigned.

• 5+ years of relevant experience in applications engineering, technical support, software implementation, CNC integration, manufacturing technology, or a closely related technical field. Equivalent practical experience will be considered in place of a four-year degree.
• Demonstrated ability to troubleshoot software, application, and workflow issues, identify root causes, and carry solutions through resolution and customer follow-up.
• Experience supporting or integrating CNC equipment, manufacturing software, or comparable technical production systems.
• Experience delivering customer-facing technical training,…