Lead Digital​/Technical Product Manager - AI Product Solutions

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity The candidate selected for the Lead Digital/Technical Product Manager - AI Product Solutions position will join AI enablement teams in USAA’s Technology organization.  The candidate will have an opportunity to lead a value chain of AI delivery that runs from pilots through production.  The candidate selected for this position will work with multiple lines of business, stakeholders, and delivery teams through all stages of the development lifecycle.  

The candidate will be responsible for serving several AI domains by partnering with lines of business and stakeholders to prioritize project and feature level efforts, partnering with stakeholders, data scientist, and engineers to design and drive implementation of AI solutions, identifying ways to optimize and improve existing products, and partnering with peers to manage dependencies and risks across the wider AI value chain.

The candidate selected for this position will be accountable for attaining, understanding, prioritizing, and communicating business needs and technical solution design to create AI enablement strategy, multi-year strategic roadmaps/plans, multi-quarter tactical implementation roadmaps/plans, and feature-level work backlogs that span multiple quarters for cross functional implementation teams composed of data scientist and AI engineers.  The candidate will also be responsible for guiding the user experience and lifecycle of AI solutions across their assigned domains including identifying and achieving target user experiences beginning with adoption/onboarding and continuing with user engagement through each solution’s lifecycle.  

The candidate will demonstrate strong critical thinking, problem solving, and technical knowledge along with an expert ability to work across multiple delivery methodologies to plan and predictably deliver business value. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations:
San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:
Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.

Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.

Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or…