Application Support Engineer

Application Support Engineer Job#: 3046233

Job Description:

Application Support Engineer

Location:

Charlotte, North Carolina (Onsite)

Role Overview

This role offers an opportunity to enhance domain, technical, and process expertise by supporting a critical Treasury portfolio. The position involves advancing monitoring knowledge with tools like Dynatrace and Splunk, and supporting applications on platforms such as Hadoop, Cloud, and Grids. The candidate will be expected to use AI in daily tasks and will develop process knowledge in Incident Management, Problem Management, and Application Resiliency.

Key Responsibilities Respond to and resolve business queries for the ERFT space.

Communicate the overall status and health of the application to business lines and management.

Identify areas for improvement in monitoring, application stability, and root cause analysis speed.

Collaborate with Technology Infrastructure and Development Teams on releases and upgrades.

Manage the user query mailbox, ensuring timely and appropriate responses.

Handle feed and batch support items, including alert and monitoring management.

Utilize framework tools such as ITSM, ITRS, JIRA, Dyna Trace, and Splunk for updates and reporting.

Manage incidents, providing user notifications and handling escalations as needed.

Maintain documentation and manage knowledge transfer.

Coordinate issue resolution with various development teams.

Assist with metrics reporting and coordinate Business Continuity testing.

Organize and lead meetings for issue resolution.

Identify automation opportunities to reduce manual, repetitive tasks.

Required Qualifications

Experience:

5+ years of Production Support experience.

Technical

Skills:

Strong knowledge of SQL, UNIX / LINUX.Working knowledge of ITRS, Dyna Trace, and Splunk.

Working knowledge of job scheduling tools such as Autosys and Bob jobs.

Hands-on experience with databases (Oracle, Teradata) and Hadoop.

Experience with Unix, Quartz, Grid, Cloud, and Containers.

Strong knowledge of AI tools.

Python scripting knowledge.

Professional

Skills:

Knowledge of the Software Development Life Cycle (SDLC) and ITIL concepts.

Strong verbal and written communication skills.

Excellent project and time management skills.

Ability to work effectively in a multi-regional team.

Creative and strong problem-solving capabilities.

Ability to operate in high-pressure situations and interact with senior management.

Willingness to provide stand-by out-of-hours support on a rotational basis as needed.

Preferred Qualifications Experience in the financial or banking industry, particularly with Treasury and Liquidity business.

Familiarity with Agile methodology.

Operations exposure with Windows OS.Working knowledge of Tableau.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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