Application Engineer

At SATO America, LLC, our mission is to create new value for our customers through products and services of superior quality and to contribute toward a better and more sustainable world.

For more than 80 years, SATO has fostered a culture of professionalism and customer-centered innovation with an unchanging mission of creating value for customers that, in turn, contributes to a more sustainable world.

This is an exciting opportunity for a technically skilled, customer-focused professional who enjoys problem-solving, collaboration, and hands-on innovation!

Join SATO America as an Applications Engineer and play a key role in communicating product functionality and positioning to our marketing, sales and technical teams, as well as our customers and partners. Create and deliver product presentations and demonstrations while providing technical expertise and product support to our sales team and partners as they engage in associated sales activities with prospective customers.

Leverage your programming, networking, and RFID expertise to solve complex technical challenges and support business growth.

• Provide product specific technical support to the sales team to enable them to pursue and successfully close sales opportunities.
• Respond to detailed technical inquiries from sales personnel and potential customers.
• Work closely with engineering and sales personnel to explain product features, benefits and competitive advantages.
• Engage with prospects to understand their requirements.
• Design, develop and present effective, detailed, product demos and proof of concepts for prospective customers.
• Interface with engineering, sales and marketing to assist customers and market feedback.
• Continuously acquire and maintain current knowledge of competing products and technologies.
• Work with our technical staff to help support our day-to-day business needs.
• Maintain up-to-date status of projects in the CRM application.
• Continuous testing and debugging of product line, followed by detailed documentation of findings.
• Understand a diverse set of technical aspects within a customer environment and then test and document the application and product requirements.
• Resolve all technical barriers to selling our products to customers.
• The ability to successfully manage multiple priorities is a must.
• Perform all other duties as assigned.
• Extensive travel, up to 50%; including International travel.

• Bachelor's degree in electrical or mechanical engineering, computer science, or equivalent work experience.
• Requires 3–5 years of experience in pre-sales or applications support.
• Knowledge of Windows operating systems and experience with basic application software.
• Programming experience with C++, C#, .NET, or Java, plus at least one scripting language:
  Lua, Python, Power Shell, or Bash.
• Experience with Enterprise networking including but not limited to: wired and wireless communications troubleshooting including Wireshark capture, analysis and problem resolution, wireless LAN standards, site survey and roaming, network security, security scanning, vulnerability types.
• Experience with UHF and HF RFID, RFID standards, IC types, encoding schemes, fixed and handheld readers, antennas, printers, RFID site surveys, RFID track and trace solution design
• Extensive travel up to 50%; including International travel as required.

• Linux, Unix experience a plus
• Experience with peripherals such as thermal barcode printers and their attachment to various devices and host…