Technical Support Specialist

Rev Max| Full-Time|1st Shift | Charlotte, North Carolina

Race Winning Brands (RWB) is a leading manufacturer of high-performance parts for the automotive and powersports markets, covering engine, transmission, electronics and complementary components. With proud roots in US manufacturing, our family of iconic brands is trusted by enthusiasts, engine builders and racers alike. We’re committed to unwavering quality, passionate about performance and proud to give back to our communities.

Rev Max designs, engineers and assembles torque converters, valve bodies and transmissions in the USA for diesel trucks, race cars and more. Sister brand Transmission Specialties (TSI) has been an innovator in racing converters and transmissions since 1982.

As our Technical Support Specialist, you'll be the help desk for company PCs, laptops, software and applications. You'll report to the Controller and work with the IT Manager and users across our offices and shops. Your work keeps our systems secure, backed up and running so everyone can do their job well.

• Put safety first and never pass on a defect, no matter what leaves your hands.
• Work like a pit crew and bring innovation to finding better, faster and smarter ways to work
• Troubleshoot hardware and software problems and resolve common PC issues quickly and efficiently.
• Handle everyday requests such as password resets, printer and drive mappings, minor Active Directory changes, ERP user access, VPN support, email profile setup, file recovery and desktop cleanup.
• Install, configure, upgrade, test and troubleshoot Windows products and other software.
• Apply security updates and maintain virus protection on workstations, laptops and servers.
• Perform daily, monthly and quarterly checks on server, security and networking systems.
• Complete server and system-level backup procedures.
• Work with users to understand their needs and communicate solutions to the IT Manager.
• Track and coordinate hardware and software license renewals.
• Document troubleshooting steps and resolutions so the team can reference them in the future.
• Respond promptly by email, phone, text or other channels to keep issues moving to resolution.
• Occasionally work outside standard office hours and travel to local worksites.

• Passion for what you do and pride in your work.
• A commitment to showing up, following through and doing the right thing.
• Recent, relevant experience in help desk operations, technical support and problem resolution.
• Proficiency with Word, Excel and Microsoft operating systems.
• Understanding of security-related systems, including Active Directory and Group Policy.
• Basic knowledge of Cisco IP phone systems.
• Strong customer service, organization and communication skills, with a professional, courteous manner.
• Technical aptitude, flexibility and self-motivation, with a drive to find better tools for diagnosing and fixing problems.
• A team-player mindset.

Familiarity with Linux/Unix environments, Open Edge Progress database or the QAD ERP system.

• Health, dental and vision insurance – effective day 1, with substantial company contribution to medical and dental premiums
• Shift differential pay (if applicable)
• 9 paid holidays + paid Thank You Day(s) – effective day 1
• Paid time off
• Paid personal days
• 401(k) match up to 3.5% – eligible after 30 days, immediate vesting
• Employer HSA contributions – up to $1,100 a year
• Life insurance and short-term disability – 100% company paid
• Employee discounts on products from our brands, including Corsa, Wiseco, JE Pistons, Manley and Rekluse
• Monetary award for perfect attendance
• Prescription safety glasses and work…