End-User IT Helpdesk Specialist
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IT/Tech
Job Description & How to Apply Below
HCL Technologies Limited is seeking a skilled Helpdesk professional to diagnose and resolve hardware, software, and network issues for end users. The role emphasizes strong communication, problem solving, and adherence to SLAs in a dynamic support environment.
Responsibilities include incident classification, first-contact resolution, escalation to resolution owners, and end-to-end ticket lifecycle management with clear documentation and customer updates.
We invite applications for the End-User IT Helpdesk Specialist position located in Charlotte, NC, United States.
All applications are reviewed carefully by our team.
The position is based in Charlotte, NC, United States.
This opportunity is part of our work in IT & Technology, Other.
The advertised compensation is 42.000 - 64.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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