Support Technician x7 Shift - Tech Ops

Sportable builds real-time tracking technology for professional sport. We're hiring a remote Support Technician to join our Tech Ops team and support customers across multiple sports and tournaments. You'll support every part of Sportable's product, both software and hardware, from setting up a laptop to troubleshooting kit at a stadium on game day. This role suits someone with a real desire to learn and to work with cutting-edge technology.

You'll support worldwide customers and work closely with the Tech Ops team in the UK and S.A. 24/7 shifts including nights, weekends and public holidays.

• Providing remote support and troubleshooting for all the Sportable systems and products.
• Raising and assigning incidents when systems, devices or product issues are identified.
• Maintaining the knowledge base, with the help of subject matter expert (SME).
• Coordinate with the technical SME teams to drive product and system continuous improvements.
• Set up, configure and troubleshoot Ubuntu laptops for customers and Client Delivery.
• Managing the deployment and maintenance of technical hardware. Including ongoing firmware updates.
• Collection and distribution of equipment from storage locations.
• Engaging with technical teams in high priority or repeatable issues to support Root Cause Analysis (RCA) providing input as required.

• Minimum 1 year
  experience in similar technical operations role.
• Setting up, imaging and troubleshooting Linux computers.
• Basic networking:
  Wi-Fi, IP addressing, DHCP/DNS, routers and switches, and diagnosing connectivity problems.
• Installing, configuring and updating software and firmware on laptops and devices.
• Understanding of the Incident Management process and working witha ticketing system.
• Curious and willing to take apart a problem nobody has seen before.
• Calm and methodical under time pressure.
• Ability to act as the first point of triage and escalation for all incidents.
• Experience working in a remote support environment, walking non-technical users through problems.
• Full driving license.

• Previous work in sports technology, such as wearables, player tracking, performance analytics or officiating tech.
• Hands-on electronics/hardware experience — whether from work, a robotics club, or a home project.
• Data Analysis.
• Basic scripting skills.
• Eexperience with cloud tooling and Atlassian products.

• Generous annual leave - 15 days holiday excluding bank holidays.
• Opportunity for global collaboration.

Sportable is a committed equal opportunities employer, and we welcome applications from disabled candidates, and those from minority ethnic backgrounds.