LN Venues, Venue Applications Support Analyst; Tennessee South Carolina)

A major live entertainment company is hiring a Venue Applications Support Analyst to keep technology running smoothly across amphitheaters, clubs, and theatres in Tennessee, North Carolina, and South Carolina. The role focuses on Point-of-Sale (PoS) applications while supporting related systems such as CCTV, digital signage, and time & attendance, with most work performed remotely and occasional on-site venue engagements.

• Maintain PoS system data including menu items, pricing, discounts, employee credentials, and venue layouts, upholding strict data integrity standards.
• Diagnose device malfunctions across software, hardware, and peripherals, and document recurring issues for escalation.
• Author end-user guides and test new software versions thoroughly before release.
• Establish and refine support processes to improve accuracy and timeliness.
• Staff an on-call helpdesk hotline during peak support windows, including after-hours show coverage on a rotating basis.
• Travel to venues for software implementations, training, and escalated support as needed.

• At least one year of experience supporting PoS systems, preferably Appetize and/or Micros.
• Exceptional attention to detail and intermediate Microsoft Excel skills, including formulas and pivot tables.
• Familiarity with multi-location food and beverage operations and basic accounting practices such as balancing finances and inventory.
• Strong troubleshooting ability with limited information and the capacity to reprioritize rapidly.
• Outstanding written and verbal customer service skills and a positive, opportunity-focused attitude.
• Willingness to travel up to 30%, with potential for more during peak season (March through October).

• A degree or certificate in a technology-related field from an accredited institution.

• Medical, vision, dental, and mental health benefits for employees and their families, plus Flexible or Health Savings Accounts.
• Free concert tickets, generous paid time off including holidays, sick time, and personal days.
• 401(k) with company match and a stock reimbursement program.
• Family-building support including caregiver leave and fertility, adoption, foster, or surrogacy assistance.
• Career development programs, tuition reimbursement, and student loan repayment.
• Volunteer time off and a crowdfunding match program.
• Role involves extended periods seated at a computer, regular standing and walking, lifting up to 20 pounds, and exposure to large crowds and high noise levels during venue visits.