Technical Support Engineer and Cryptpad

Provide technical support for two open-source products, helping users resolve issues and get their installations working effectively. The role combines customer communication with technical investigation, and offers opportunities to contribute to support processes in a remote-first environment.

• Respond to technical questions and investigate user-reported problems.
• Diagnose issues by gathering details, reproducing problems, and identifying likely causes.
• Explain solutions clearly and guide users through troubleshooting steps.
• Coordinate with colleagues when an issue needs deeper technical attention.
• Help improve support knowledge and practices by sharing recurring findings.

• Technical aptitude and an ability to investigate software problems methodically.
• Clear written and verbal communication with users and teammates.
• A patient, service-minded approach to helping people resolve issues.
• Ability to work collaboratively and keep learning about the products being supported.

• Full-time, remote-first role open to candidates in France or Romania.
• Health benefits and monthly remote team events, along with an annual company gathering.
• A day off every two weeks and additional vacation days based on seniority.