Epic Healthy Planet Solutions Analyst

All Jobs > EPIC HEALTHY PLANET APPLICATION SOLUTIONS ANALYST

Fully Remote
• Remote N/A

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfil our vision of good health and well‑being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well‑being by fostering a healthy work‑life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview:

The Epic Healthy Planet Solutions Analyst supports OCHIN’s mission by leveraging deep technical expertise, strong problem‑solving capabilities, and staying current on technological advancements. This position is centred on resolving complex technical issues, optimising processes, and implementing innovative solutions. Additionally, it involves aligning technical strategies with business objectives and fostering collaboration with non‑technical stakeholders to bridge the gap between technology and organisational goals.

Requirements

• Perform routine build and configuration in Epic Healthy Planet and Epic Care Ambulatory.
• Act as Level 2 technical support for many ancillary integrated products. This entails:
• Collecting and resolving issues
• Coordinating with Help Desk on JIRA resolution
• Helping the product owner to put together agendas for vendor calls
• Representing OCHIN on vendor calls from a technical perspective
• Operate alongside the Member Care Team framework, being a key contributor to the overall goals of the team support model.
• Serve as internal advisor to other analyst as the lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training.
• Document build specifications, team processes and complex clinic workflows.
• QA complex builds, Service Update (SU) modifications, and other work orders.
• Collaborate with members from other OCHIN teams to address integration issues.
• Provide elbow support to clinic staff during Go‑Lives and Mock clinics as needed.
• Lead trainings and work groups for members.
• Mentor, coach, and train less experienced analysts.
• Develop and share workflow best practices.
• Travel to support off‑site software Go‑Lives installations 20-25%
• Assist Project Managers in identifying system capabilities.
• Build, design, test, and document functionality of new system features.
• Provide process improvements within your application or team.
• Other duties as assigned.

• Epic Healthy Planet Certification required
• Epic Ambulatory certification preferred
• Minimum of 5-years of experience as an Epic Ambulatory Analyst in a healthcare setting.
• Work history in Healthcare IT is required.
• Bachelor’s Degree preferred or a combination of college education and 5-7…