DBMS Support Analyst

We are seeking a part-time DBMS Support Analyst Contractor to support ongoing operational activities and backlog reduction efforts within the DBMS platform. This role will focus on triaging reported issues, investigating root causes, and resolving data-related issues that can be addressed without software development or code changes.

The ideal candidate is experienced in DMBS and Crew Scheduling and can support production systems, troubleshoot issues, and work closely with business and product stakeholders. This individual will operate as a key partner to the DBMS Product Owner to improve issue resolution timelines and reduce the backlog of reported incidents and defects.

This position is operational in nature and does not include software development, application coding, or feature delivery responsibilities.

• Key Responsibilities
  Review, prioritize, and triage incoming DBMS support issues.
• Investigate reported issues to determine root cause and appropriate resolution path.
• Resolve data-related issues and perform data corrections as required.
• Validate data accuracy and identify data integrity concerns.
• Document issue findings, resolutions, and troubleshooting steps.
• Escalate application defects, system defects, and enhancement requests to the Product Owner.
• Partner closely with the DBMS Product Owner to manage and reduce the backlog of reported issues.
• Communicate status updates and resolution progress to Crew Tech leadership.
• Identify recurring issue trends and recommend process improvements.
• Support overall system stability and operational effectiveness.
• Required Qualifications
  Experience supporting DBMS in a production environment.
• Ability to identify the appropriate area for investigation and ownership.
• Demonstrated experience investigating and resolving data-related issues.
• Strong analytical and troubleshooting skills.
• Experience working with ticketing and issue-management processes.
• Ability to assess reported issues and determine appropriate resolution paths.
• Ability to work independently in a fully remote environment.
• Experience documenting issue investigations and resolutions.
• Preferred Qualifications
  Experience with FOP & IFS Scheduling processes and tools
• Experience supporting workforce management, scheduling, or operational systems.
• Experience working in a complex operational environment.
• Familiarity with incident management and backlog reduction initiatives.

Success Measures

Success in this role will be measured by:

• Effective triage and prioritization of incoming issues.
• Reduction of the existing issue backlog.
• Timely resolution of data-related issues.
• Quality and accuracy of issue documentation.
• Appropriate escalation of issues requiring engineering support.
• Strong partnership and collaboration with the DBMS Product Owner.
• For information on benefits, equal opportunity employment, and location-specific applicant notices,

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.

The pay rate for this position is $75.00/hr.