Enterprise Technical Account Manager, AMER

Guide enterprise customers through the technical integration and ongoing use of an API-based promotions platform. As the technical lead for a portfolio of accounts across the Americas, you will help customers onboard successfully, resolve persistent issues, and realize ongoing value while coordinating with Customer Success and Engineering.

• Own integration planning and delivery, helping customers connect the platform with their existing systems.
• Monitor API usage across enterprise accounts and address patterns that could affect adoption, satisfaction, or retention.
• Investigate recurring technical problems, support escalated cases, and coordinate resolution with internal teams.
• Design onboarding approaches, set clear expectations, and improve the integration process over time.
• Work closely with Customer Success and Engineering to deliver a consistent customer experience.
• Identify potential technology partnerships and integration options that could extend the platform's value.

• 4+ years in technical account management, integration consulting, or a similar customer-facing technical role.
• Experience managing enterprise API integrations from planning through delivery.
• Background supporting SaaS products and handling complex customer stakeholders.
• Strong troubleshooting and analytical skills, including data-informed decision-making.
• Clear written communication: able to explain technical topics concisely to varied audiences.
• Calm, patient, professional relationship management, including in high-stakes situations.

Candidates must live within commuting distance of a US hub in New York, Chicago, San Francisco, or Boston. The listing cites estimated total compensation of $115,500, subject to factors such as experience and location.

• a learning budget
• retirement plan with matching
• medical
• dental and life insurance
• flexible paid time off
• mental health support