Executive Director, Head of Learning Strategy, Design & Learner

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Executive Director, Head of Learning Strategy, Design & Learner Experience is a member of the Learning & Development Leadership Team responsible for shaping and executing the enterprise learning strategy and creating modern, high-impact learning experiences that build workforce capability and support business performance.

This leader oversees learning strategy, enterprise learning design, curriculum and content, learner experience, learning technology strategy, AI-enabled learning, analytics, and the Learning Design Center of Excellence. In close partnership with DDAT/HR Technology, the role translates L&D priorities and learner needs into the technology capabilities and digital experiences required to enable them.

The role sets enterprise standards and drives innovation across the learning ecosystem, improving quality, speed, scalability, accessibility, learner experience, and business impact while simplifying how learning is designed and delivered.

• Define and execute the enterprise learning strategy and multi-year roadmap aligned with business, talent, skills, and workforce priorities.
• Establish enterprise standards and governance for learning design, curriculum architecture, content, accessibility, learner experience, and measurement.
• Translate business and workforce capability needs into scalable learning strategies and solutions.
• Serve as a strategic advisor to senior leaders on learning, skills, AI, and workforce capability trends.

• Lead the Learning Design Center of Excellence and end-to-end design and development of enterprise learning experiences across digital, virtual, instructor‑led, multimedia, performance support, immersive, and AI‑enabled modalities.
• Establish modern learning design and learner experience principles grounded in learning science, accessibility, user experience, and measurable performance outcomes.
• Drive consistency, quality, reuse, modularity, and scalability across enterprise curricula and content.
• Lead the strategy and learner experience for Classroom of the Future, partnering with DDAT on enabling technology products and capabilities.
• Oversee learning demand, prioritization, capacity, and delivery to balance strategic initiatives with ongoing business and regulatory needs.

• Serve as L&D’s strategic partner to DDAT/HR Technology, translating learning and learner experience requirements into technology capabilities and roadmaps.
• Partner on the strategy, governance, selection, optimization, and evolution of the learning technology ecosystem, including LMS/LXP, skills platforms, authoring tools, AI, coaching, content, and analytics solutions.
• Represent L&D priorities in enterprise technology and talent ecosystem decisions.
• Drive adoption and continuous improvement of digital learning experiences while ensuring scalability, integration, security, and compliance.

• Lead adoption of approved AI, automation, and emerging technologies to transform how learning is designed, developed, delivered, and experienced.
• Establish modern design and development practices that improve personalization, accessibility, speed, quality, and productivity.
• Create a culture of…