Professional Services Team Lead

Lead a professional services engineering team delivering client software implementations, package transitions, platform configurations, and website launches. You will provide day-to-day technical guidance while coordinating with clients and internal teams to translate business needs into reliable delivery plans. This is a two-month contractor project with a focus on implementation quality, operational consistency, and clear client communication.

• Coach and guide engineers, supporting technical growth, accountability, and independent delivery.
• Review existing client packages, map them to updated offerings, and oversee accurate transitions that preserve service continuity.
• Coordinate client deployments, account setup, platform configuration, and website launches against business requirements.
• Set quality expectations, oversee validation, troubleshoot complex issues, and handle critical technical escalations.
• Improve operational workflows using CRM, data-mapping, and industry-specific tools.
• Translate client requirements into implementation plans and configuration roadmaps in collaboration with technical stakeholders.
• Maintain technical specifications, deployment procedures, migration guides, integration documentation, and onboarding materials.

• At least three years in professional services, client-facing implementation, application support, or systems configuration, plus one year leading, mentoring, or supervising a team.
• Practical experience with Salesforce, spreadsheets and data handling, data mapping, and operational tools.
• Understanding of HTML, CSS, JavaScript, SQL or MySQL, web protocols, server infrastructure, and deployment configuration.
• Ability to manage complex implementations, prioritize competing work, identify risks, and own delivery decisions.
• Familiarity with Agile or Scrum, ticket workflows, and collaborative engineering practices.
• Advanced English communication skills for technical discussions and coordination with North American clients across U.S. time zones.
• Ability to coach others through feedback, knowledge sharing, and structured problem-solving.

• Experience with automotive dealership software, quality assurance, or automation development.

• Two-month contractor engagement, fully remote, with U.S. client work.
• Compensation is paid in U.S. dollars; the listing mentions paid time off and health insurance assistance.
• The project offers exposure to client technology teams and implementation work.