Bilingual; FRENCH) Call Centre Agent

Location: Canada, Fully Remote
Language: Bilingual English and French, both written and spoken
Duration: 6-month contract with potential for extension
Background Check Requirement: Background check required

Join a people-focused organization where youll support customers and internal teams by solving technical issues, answering questions, and helping users navigate digital systems. This is not a traditional call centre role. While youll handle customer interactions, approximately 75% of the position focuses on troubleshooting and resolving technical issues.

Youll work as part of a collaborative team supporting users through CRM and program registration processes, with plenty of opportunities to learn and take initiative. The ideal candidate is curious, technically comfortable, and motivated to investigate problems rather than simply redirecting customers.

Enjoy the flexibility of a fully remote role, a consistent schedule provided well in advance, and the opportunity to grow into a permanent position. Youll receive structured training and hands-on coaching, with the chance to build your technical support and customer service skills.

• Youll troubleshoot common technical issues, including browser, cache, cookie, and access-related concerns.
• Youll support customers and internal users with CRM functionality, registration processes, and program-related systems.
• Youll respond to incoming calls and inquiries in both English and French, identifying issues and providing clear, practical solutions.
• Youll investigate problems, ask the right questions, and determine when further escalation is required.
• Youll collaborate with team members to resolve more complex technical or customer service issues.
• Youll maintain a positive, solutions-focused approach while supporting users with varying levels of technical comfort.

• 35 years of call centre or customer support experience, ideally in a technical or troubleshooting-focused environment
• Bilingual English and French communication skills, both written and spoken
• Strong technical skills and confidence troubleshooting basic computer, browser, and system issues
• Excellent communication skills, with the ability to explain technical information clearly
• A proactive, motivated mindset with strong initiative and follow-through
• Strong email communication skills and a genuine interest in troubleshooting
• Experience with CRM systems is an asset, with Microsoft Dynamics 365 considered a plus

Were looking for someone who is motivated to learn, takes initiative, and genuinely enjoys troubleshooting. The right person will be dependable, curious, and willing to dig into an issue until they find a solution.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2

SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.