Proof of Insurance Manager

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This range is provided by Howden. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$90,000.00/yr - $/yr

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At Howden, we’re not just building a business
- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.

We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.

• You’ll Own It
• With 6,000 employee shareholders owning 34% of the company
  , our unique ownership model means you’re not just joining a team—you’re building a business you truly own.
• You’ll Be Empowered
• We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.
• You’ll Be Part of Something Bigger
• Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

The Proof of Insurance Manager is responsible for overseeing the issuance of client insurance documents within the US Regional Business Service Center. This role ensures accuracy, timeliness, and compliance in the delivery of Certificates of Insurance (COIs) and Auto , while supervising the work of Proof of Insurance Analysts.
You will be reporting into CJ Moon, our Head of Proof of Insurance.

• Oversee the review of COI requests to ensure requirements, delivery methods, and client expectations are accurately assessed and met.
• Provide direction and oversight on securing carrier endorsements to support accurate COI issuance.
• Ensure team adherence to compliance and service standards by monitoring the timely and accurate delivery of COIs.

• Monitor processing of Auto  requests based on fleet and/or vehicle‑specific needs.
• Oversee issuance with carriers and ensure proper documentation is maintained.

• Oversee the issuance and delivery of renewal COIs and auto  to clients.
• Supervise renewals to ensure deadlines are met and documentation is complete.

• Oversee the maintenance of accurate records of issued COIs and Auto , ensuring readiness for audit and compliance reviews.
• Ensure team adherence to regulatory requirements and company policies in all aspects of document issuance.

• Partner with account management teams to clarify requirements and resolve issues.
• Communicate with carriers as needed to secure endorsements and verify documentation.
• Provide mentorship, coaching and feedback to Proof of Insurance Analysts.
• Assign workloads, monitor productivity and ensure adherence to standards.
• Organizational
  
  Skills:
  
  Skilled in overseeing multiple issuance requests, renewals, and escalations.
• Communication
  
  Skills:
  
  Strong written and verbal communication with clients, account teams, and carriers, particularly in escalated scenarios.
• Regulatory Knowledge and Compliance Awareness: Strong understanding of carrier and state requirements for certificates of insurance and auto .
• Technical
  
  Skills:
  
  Proficiency with Microsoft Excel and billing/insurance systems (e.g. Epic, AMS
  360, or similar).
• Problem‑Solving: Skilled at resolving discrepancies in requests or endorsements and escalating issues appropriately.

• 3-5 years of experience of…