Certificate Center Analyst

Role: Certificate Center Analyst

Location: Charlotte, North Carolina

At Howden, we’re not just building a business
- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.

We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.

• You’ll Own It
• With 6,000 employee shareholders owning 34% of the company
  , our unique ownership model means you’re not just joining a team—you’re building a business you truly own.
• You’ll Be Empowered
• We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.
• You’ll Be Part of Something Bigger
• Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

The Certificate Center Analyst is responsible for supporting the issuance of client insurance documents within the US Regional Business Service Center. This role ensures accurate and timely delivery of Certificates of Insurance (COIs) and Auto , while coordinating with carriers and account teams to meet client expectations, service standards, and compliance requirements.

• Review COI requests to determine requirements, delivery method, and client expectations.
• Obtain necessary carrier endorsements to support accurate COI issuance.
• Ensure timely delivery of COIs in line with compliance and service standards.

• Process Auto  requests based on fleet and/or vehicle-specific needs.
• Coordinate issuance with carriers and ensure proper documentation is maintained.

• Coordinate the issuance and delivery of renewal COIs and auto  to clients.
• Track renewals to ensure deadlines are met and documentation is complete.

• Maintain accurate records of issued COIs and Auto  for audit and compliance purposes.
• Support adherence to regulatory requirements and company policies in document issuance.

• Partner with account management teams to clarify requirements and resolve issues.
• Communicate with carriers as needed to secure endorsements and verify documentation.

• Organizational
  
  Skills:
  
  Ability to manage multiple COI and Auto  with varying deadlines.
• Attention to Detail: Essential for ensuring documents are issued accurately and align with carrier endorsements and client requirements.
• Communication
  
  Skills:
  
  Strong written and verbal skills for coordinating with account teams, carriers, and clients regarding issuance needs.
• Regulatory Knowledge and Compliance Awareness: Understanding of carrier and state requirements for certificates of insurance and auto .
• Computer
  
  Skills:
  
  Proficiency with Microsoft Excel and billing/insurance systems (e.g. Epic, AMS
  360, or similar).
• Problem-Solving: Ability to resolve discrepancies in requests or endorsements and upscale issues appropriately.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office and insurance systems (e.g., Epic, AMS
  360, or similar) to generate and track documentation.

• Bachelor’s degree in Business, Insurance, or related field; or equivalent work experience.
• 2+ years of insurance operations or document issuance experience.
• Familiarity with COI and Auto  requirements preferred.
• Proficiency in Microsoft Office and experience with…