Client Operations Specialist

Essential Duties & Responsibilities
Client Services

• Manage and resolve client service issues in a timely manner
• Provide best-in‑class customer service while servicing client requests (beneficiary changes, linking a new bank account, loans, address changes, etc.)
• Maintain & manage client database (Redtail)
• Ensure clients are billed properly and policies paid to‑date
• Review pending lapse reports and proactively communicate deadlines to client and advisor
• Maintain and organize all client files and records
• Monitor and evaluate customer satisfaction with a feedback process

• Accurately prepare all necessary paperwork for the implementation of insurance and/or investment products, including having all forms signature ready for the client and advisor (docusign or wet signature)
• Order all necessary underwriting requirements for insurance product implementation
• Track new business pipeline and provide weekly status report
• Record paid‑for business in new business/commission tracking system
• Provide clear and concise updates to clients throughout the process in a professional manner
• Review the issued policies and investment contracts for accuracy and prepare for delivery
• Actively find ways to automate or simplify the new business implementation process

• High school diploma, GED, or equivalent
• 3+ years’ experience within insurance/investment advisory industry

• Life, Accident, and Health licensed
• SIE, Series 6/7, and 63 licensed