USA_Developer

Pay Rate Range: $58.13 – 63.63/hr.

GBaMS ReqID:
After Sales Services / SAP CRM

• Order entry; invoicing; scanning.
• Sense of urgency in meeting customer needs.
• Handle escalated customer inquiries and complaints.
• Develop strategies to enhance customer service experience.
• Collaborate with all colleagues to ensure seamless customer interactions.
• Pricing Management.
• Demand and Delivery Management.
• Execute the delivery demands through application customization & configuration.
• Organize workshops or user trainings as requested by superior, provide support during the workshop and contribute as appropriate.
• Develop strong relationships with business teams & liaise with other IT functions like QA/DEV/Infrastructure to ensure successful project implementation and support for all other project activities.
• Prepare and review test plans and test scripts; must have experience in SAP EAI.
• Prepare high‑level & detailed technical specifications for small to medium complexity projects involving ABAP, SAP CRM WEB UI, & or Adobe Forms features according to PLC, security and architecture documentation objectives.
• Develop, code, document and execute unit test, system, integration & acceptance test using SAP ABAP & testing tools.
• Develop detailed plans & accurate estimates for completion of build, system testing and implementation phases.
• LSMW.
• Existing price inquiry.
• Price discrepancy at order entry.
• Price increase communication.
• Price data file management.
• Customer Facing / Inside Sales Roles.
• Product spec communication.
• Product knowledge.
• Customer phone communication.
• 7 years experience in SAP Customer Relationship Management (CRM) Sales.