Technical Service Trainer

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

In the role of Technical Service Trainer working onsite at our training center in Concord, North Carolina you will be part of the Service Training team. The Technical Service Trainer is responsible for delivering comprehensive training to technicians on all aspects of generator repair and installation. This role leverages technical expertise to guide start-up, operation, and troubleshooting procedures across the full range of Generac products.

• Instruct/Train technicians in all aspects of generator repair and installation.

• Develop and present technical training curriculum

• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins

• Establish warranty flat rates for new product prototypes

• Work with internal departments to fabricate training units

• Willing to obtain DOT drivers license (Non CDL) if needed

• High School Diploma or equivalent

• 3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience

• Associates or Bachelor’s degree

• Curriculum development experience

• Technician Excellence or ASE (Automotive Service Excellence) certification

• Previous experience using SAP or equivalent ERP

• Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel

• Demonstrated strengths in writing and presenting / instructing technical information

• Ability to develop testing plans

• Technical aptitude to do basic generator start up and troubleshooting

• Ability to deal with shifting priorities and moving deadlines

• Highly organized and detail oriented

• Familiarity with hand tools and test equipment

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.

Occasional travel.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.