Public Health Medical Interpreter - Spanish

Public Health Medical Interpreter - Spanish

“Follow Your Calling, Find Your Career”

Pay Range: $20.00-$24.71/hour

This is a non‑exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

The clinical services interpreter provides interpreter and translation services for individuals seeking assistance from Mecklenburg County’s Health Department. As a cultural broker this position facilitates healthcare encounters that are accurate and culturally appropriate and coordinates related services as requested or needed.

• Interprets and translates initial requests, both on the phone and in person, for assistance, and provides communication for non‑translating staff and the public.
• Schedules appointments, answers questions, and coordinates additional services or requests.
• Translates written materials and forms such as brochures, educational information, and directions and assists with forms completion when requested.
• Accompanies staff on field/virtual visits which may include staff representing county departments in planning, administration, child protective services, medical providers, or workforce initiatives.
• Gathers materials for clients which will assist them in meeting their objectives or in obtaining assistance.
• Maintains information, data, or other materials on clients as necessary.
• Coordinates and performs a variety of administrative duties to support the department and staff.
• Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system.
• May be required to staff shelters in the event of a disaster.
• Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal work locations, business hours and workdays may be required. Emergency events include, but are not limited to, pandemics, severe weather situations (e.g., snow or ice storms, tornados, hurricanes), natural disasters (e.g., earthquakes), fire, or power outages, and acts of terrorism.

• Experience:
  
  Minimum of two years of related experience and fluency in English and interpreting skills in Spanish.
• Education:
  
  Associate’s degree in a related field.
• Combination of relevant education and relevant experience accepted?:
  Yes

• Must be able to pass County’s certification exam.
• If assignment is in the Health department, must be able to successfully complete testing for medical interpreting in both Spanish and English.
• Requires a valid North Carolina or South Carolina Driver’s License.
• Requires County Driving Privileges.
• Annual Motor Vehicle Record (MVR) check.

• Bachelor’s degree in a related field.

• Knowledge of professional appearance, speech, and presentation skills.
• Knowledge of modern office practices.
• Knowledge of ethics and standards related to interpreting and translation services.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of the structure and content of the Spanish language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of client/patient privacy and confidentiality practices.

• Translating from Spanish to English and English to Spanish.
• Managing multiple tasks.
• Active listening:
  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
• Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work‑related documents.
• Communicating effectively in writing as…