Lead Case Manager - Personal Injury

Personal Injury Lead Case Manager/ Paralegal

Location:

In Office Charlotte, NC |

Schedule:

Mon–Fri, 8:30 AM – 5:30 PM | Full-Time, Exempt

Speaks Law Firm is seeking a highly motivated and detail-oriented Personal Injury Lead Case Manager (Paralegal) to join our Charlotte team. Candidates must have at least three (3) years of high-volume North Carolina personal injury pre‑litigation experience and a minimum of two (2) years of supervisory experience in a relevant setting. Applicants must meet the minimum requirements to be considered.

• Maintain timely and effective communication with colleagues, clients, and other professionals
• Supervise a team of paralegals and balance clerks
• Manage Charlotte office calendar to ensure proper coverage for client meetings and availability during office hours
• Successfully manage a case load and support team in achieving case metrics and goals
• Manage file count and file rotation within your team
• Ensure routine client contact across all case files regarding updates, treatment, investigations, etc.
• Complete systematic file review of demand packages prepared by your team
• Ensure and maintain updated lien and balance information in assigned files
• Request and review client documents including medical records, bills, and health insurance liens
• Understand subrogation and rule 414 payment/adjustments to review liens and balance sheets for accuracy
• Provide consistent support, coaching, and corrective actions to ensure timely resolution of file issues within your team
• Complete biweekly 1:1 meetings and annual performance reviews for direct reports
• Collaborate with coworkers to improve processes by being solution oriented and operate with a mindset of continuous improvement
• Track medical management, demand production, and case count for all files within your team
• Other duties and tasks assigned by the Senior Leadership Team

• Associate’s degree or higher required
• Minimum of three (3) years of experience as a paralegal in a personal injury law firm
• Minimum of two (2) years of supervisory experience in a personal injury setting required
• Familiarity with Medicare, Medicaid, and other health insurance portals
• Passion for advocating for our clients required
• Must be able to work on-site from 8:30am to 5:30pm Mon‑Fri
• Strong organizational skills and attention to detail
• Professional work ethic and attention to detail
• Intermediate to advanced computer skills
• Ability to effectively communicate and collaborate with clients, senior leaders, and colleagues

• Paralegal certificate and/or bachelor’s degree
• Experience with Needles/Neos software
• NC Notary Public

At Speaks Law Firm, we don’t just handle cases—we help people rebuild their lives. Our team is guided by compassion, advocacy, and excellence.

• Competitive salary DOE & Qualifications
• Comprehensive benefits: medical, dental, vision, 401k, employer‑paid life insurance
• Paid time off and parental leave
• A supportive, collaborative, and growth‑oriented culture
• Opportunities for professional development and advancement

Mission:
Help victims recover physically, financially, and emotionally.

Values:
Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, and Connect.