Facilities Manager

JLL empowers you to shape a brighter way
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Manager will be the single point of contact responsible for facilities management, assisting the Sr. Facilities Manager and/or the Account Leader with the delivery of quality facility management services. This role will coordinate and manage tenant requirements and service delivery to ensure satisfaction.

• Supports the Sr. Facilities Manager and/or Account Lead in the implementation of short- and long-term goals & projects for the client.
• Develops and implements innovative programs, processes, and procedures that reduce short- and long-term operating costs and increase productivity by working closely with the Sr. Facility Management Lead, Account Leader, and the client.
• Oversees monthly, quarterly, and annual reporting requirements appropriately based on client needs.
• Completes all facilities-related reports accurately and on time following the client’s policies for record keeping.
• Manages work assignments for building technicians, vendors, and contractors.
• Leads facilities staff to deliver expected service levels to the client within the prescribed budget.
• Assists with the development and implementation of the annual management plan for the buildings within the area.
• Oversees the development and management of the capital and expense budgets by interfacing closely with the client representative.
• Ensures client satisfaction with the site leadership team by providing a seamless interface of the client real estate organization and facilities through leadership, responsiveness, and creativity that develops and maintains a positive relationship.
• Recommends capital improvements and prepares operating budget reports. Prepares monthly operating budget & forecasts and completes monthly variance report.
• Plays a role in the annual performance plan; accomplishes Key Performance Indicators as agreed with the client in the Objectives of the Performance Agreement for the position.
• Shares innovations and best practices with the assigned owner of best practices for JLL Facilities Management.
• Manages contractors on site, ensuring each contractor follows all client and JLL policies and ensures delivery of service is completed correctly.
• Oversees the overall service delivery of the contracted services, ensuring all client and JLL policies regarding service delivery, safety, and compliance are followed.

• Bachelor’s degree or equivalent work experience in Facilities Management with a management/technical emphasis. MBA is a plus.
• 5+ years industry experience required either in the corporate environment, third-party service provider, or as a consultant.
• Strong leadership & management skills.
• Strong interpersonal skills.
• Strong communication and presentation skills.
• Ability to manage both technical and administrative staff.
• Proficiency in MS programs such as Excel, PowerPoint, Outlook, etc.
• Computer proficiency in CMMS systems.

Charlotte, NC – on‑site. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive workplace.