Field Service Supervisor

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Charlotte, NC, US

ABOUT QUINN RESIDENCES:

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the best of both worlds: the space and privacy of home ownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience.

We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle. For more information, visit  .

JOB SUMMARY:

The Maintenance Supervisor/Field Service Supervisor works closely with the Portfolio Manager in the execution of operational priorities of assigned HUB as well as day to day management of service requests and resident satisfaction.

Supervises:
Under the direction of the Portfolio Manager, supervises all on-site staff maintenance including any outside contractors and vendors performing work on the property.

This role is a full time in-person position based at our property in Charlotte, NC.

ESSENTIAL RESPONSIBILITIES:

• Adherencetoproperty-levelexpensebudgets.
• Ensuring that maintenance associates are properly trained to perform their role and comply with all company and department policies.
• Establishing and maintaining resident satisfaction standard.
• Holding field team associates and vendors accountable to established operating standards.
• Dualoversightroleofbothrehab/turnandmaintenanceoperations,Field Service Supervisor,hasthe challenging responsibility of making the best field-level decisions to balance resident experience, asset preservation and budget objectives.
• Providing leadership, hiring, training, evaluating, and supervising all on-site service associates.
• Promoting and upholding all company policies.

JOB DESCRIPTION:

1. Reporting

• Establishadeepunderstandingofallmaintenance related reportingincludingkey performance indicators (KPI) that drive cost, speed, quality, productivity, efficiency, and resident satisfaction metrics.
• Understandthedifferencesinandthevalueofallcompanyreportingsources(e.g., Tableau, SharePoint, Yardi, etc.).
• Analyzereportstoidentifyareasofopportunityandtheirrootcauses.
• Developfamiliaritywithgeneral Leasing &Property Management(LPM) reporting(i.e., renewal,rent growth,other income,etc.)thathaveupstreamanddownstreamimpact on RTM costs.
• Collaborate with Facilities Manager to routinely introduce new vendors to the vendornetworkinthe assignedmarkettoensurepricinglevelsremaincurrentandtopromote a competitive environment.
• Assist Facilities Manager in the tracking and management of vendor compliance (i.e., insurance, license(s), etc.)
• Ensure job assignments are effectively distributed across vendors and field service techs to optimize KPIs (e.g., cost, quality, speed, capacity, and resident experience).
• Developateamculturethatembracesideasharing,collaboration,accountability, genuine care, engagement, and job safety.
• Proactivelyreviewfinancial,andgeneralperformance(includingallKPIs) with team members to align their understanding of the business.
• Review Quinn maintenance job guides regularly with team members to ensure they understand expectationsregardingtheirroleandcanbeheldaccountableforperformancewith these standards.
• Assist Portfolio Manager to ensure effective management of all HR-related activities including associate onboarding, setting of hours, and managing team PTO. Understand and use the appropriate…