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Senior Problem Manager: Lead Root-Cause & Service Stability

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: asmexternalcareersite
Full Time position
Listed on 2026-10-09
Job specializations:
  • Management
    Change Management
Salary/Wage Range or Industry Benchmark: 120000 - 160000 USD Yearly USD 120000.00 160000.00 YEAR
Job Description & How to Apply Below

ASM Research is seeking a senior Problem Management Lead to own the end-to-end lifecycle of IT problems, from detection and logging through investigation, remediation, and closure. You will coordinate with incident, change, and service owners to prioritize issues by business impact and risk.

You will drive structured root cause analyses, define KPIs, manage problem queues, and champion data-driven improvements to enhance service stability and user experience.

Are you ready to take on the Senior Problem Manager:
Lead Root-Cause & Service Stability role at asmexternalcareersite?

We are looking to fill the Senior Problem Manager:
Lead Root-Cause & Service Stability position at asmexternalcareersite in United States.

The Senior Problem Manager:
Lead Root-Cause & Service Stability role at asmexternalcareersite is now open for applications in United States.

Join us at asmexternalcareersite as our next Senior Problem Manager:
Lead Root-Cause & Service Stability in United States.

Position Requirements
10+ Years work experience
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